Return Policy 

Return

We at NatuTreats want you and your dog to be happy and very satisfied with your purchase.  If for any reason you are unsatisfied with your order, please contact us at natutreats@gmail.com.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return, for damage or incorrect products. Products that are not picked up the day after arrival at the mail, residence, or any space where you receive correspondence will not be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Return costs are at the expense of the customer and shipping costs will not be refunded (except in the case of damaged stock or where we have made an error). If you believe your parcel was damaged in transit please notify us immediately. Please retain the damaged product and its packaging as we may need proof to claim the cost of the item and postage from the shipping company.

Non-returnable items

Certain types of items cannot be returned,like perishable goods such as treats, custom products ( personalized items), sales items or gift cards.

Refund

Orders that have already been processed such as treats and other baked goods are not eligible for a refund.However, some exceptions may be considered for approval.

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. 

 If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at natutreats@gmail.com for further  instructions.